Reference

Understand Your Rights Before You Start

These terms set out what you agree to when you open and use your mata56 account — covering how your account is managed, how payments via DANA, OVO, and GoPay are processed, and what happens if something needs to change.

Account Holder ResponsibilityDANA · OVO · GoPay CoveredIndonesia-Eligible RegionsFair Use PolicyRight to Request Changes

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HOW WE PROTECT YOU

Account Security and Your Data Rights

We handle your account data with a clear set of practices: your personal details are stored securely, access is protected by OTP verification on every login, and we do not share your information with third parties outside what is needed to process your DANA, OVO, or GoPay transactions. You have the right to request a copy of the data we hold on you, ask us to correct inaccuracies, or close your account and request deletion of your records. Submit any of these requests through live chat or email and we will confirm receipt within 24 hours.

OTP Login Verification

Every account login requires OTP confirmation sent to your registered number, so access stays with you even if your password is ever compromised.

Data Retention Policy

We keep your account records only as long as required by applicable law or active account status. Once your account is closed, deletion requests are processed promptly.

Third-Party Data Limits

Your data is shared only with payment processors — DANA, OVO, GoPay — strictly to complete your transactions. No marketing or analytics third parties receive your personal details.

Right to Correct or Delete

You can request a correction or full deletion of your account data at any time by contacting support. We confirm and action these requests within one business day.

What These Terms Actually Cover

mata56 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you create an account on mata56, you enter into an agreement that governs every interaction — from how you fund your wallet using DANA, OVO, or GoPay, to how we handle disputes and account suspensions. We reserve the right to update these terms when regulations

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or platform operations require it; we will notify you through your registered contact before material changes take effect. Your continued use of the account after that notice counts as acceptance. These terms do not override applicable Indonesian consumer protection law — where local law grants you
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a right, these terms cannot remove it. Eligibility to use certain features depends on your region and what local law permits. If you are accessing from Jakarta or Surabaya, the same terms apply regardless of city. We do not collect payment details directly — transactions run
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through the e-wallet rails you choose, and each provider's own terms also apply to those transfers. If a section of these terms is found unenforceable, the rest remain in effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About Your Terms Questions

If any part of these terms is unclear, or you need to raise a concern about how they apply to your account, our support team is available around the clock. You can reach us through live chat directly from your account dashboard, by email for written records, or via our social channels for quick follow-up questions. We aim to respond to terms-related queries within one business day.

Live Chat Open your account dashboard and tap the chat icon — our team is available around the clock to walk you through any clause or account concern you have.

Email Support Send your terms or account query to our support address for a written response. Useful when you need a record of the exchange for your own files.

Social Channels Reach us on our official social pages for quick follow-up questions about your account status or a specific terms clause you want clarified fast.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your data, and how to act on either.

We update terms when platform operations or regulations require it. You will receive notice via your registered contact before any material change takes effect. Continued account use after that notice means you accept the updated terms.

You can close your account before the new terms take effect. Contact support through live chat or email, and we will process your closure and any pending wallet balance according to the current terms still in force.

The mata56 account terms apply equally regardless of which e-wallet you use. Each payment provider — DANA, OVO, GoPay — also has its own terms that govern the transfer on their side, which you agree to separately with them.

Submit a data access request through live chat or email support. We will confirm receipt within 24 hours and provide your account data summary in line with applicable Indonesian data protection requirements.

We may suspend an account if terms are breached or if required by law. You will be notified with a reason. You have the right to contest the decision by contacting support, and we will review within a reasonable timeframe.

These terms apply to all eligible accounts in Indonesia. Access and feature availability depend on local law in your specific region — where local law does not permit a service, that service will not be available to your account.

Understand Your Rights Before You Start

Account Security and Your Data Rights

OTP Login Verification

Data Retention Policy

Third-Party Data Limits

Right to Correct or Delete

Reach Us About Your Terms Questions

Common Questions About These Terms

01 Do these terms change, and how will I know?

02 What happens to my account if I disagree with a terms update?

03 Are these terms different for DANA, OVO, and GoPay users?

04 How do I request a copy of the data mata56 holds on me?

05 Can mata56 suspend my account, and what are my rights if that happens?

06 Do these terms apply if I access mata56 from outside Jakarta or Surabaya?

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