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How mata56 Handles Your Personal Data

Your account data, payment details, and device activity on mata56 are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay transaction privacyCookie and device data clarityYour right to access or delete data

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Reach Us About Your Privacy Rights

If you want to access, correct, or request deletion of your personal data, our support team handles privacy requests directly. Send your request through live chat or email and include your registered account details so we can verify your identity before making any changes. We aim to respond to all data requests within a reasonable timeframe in line with applicable local law.

Live Chat Open the chat widget from any page on mata56. Available around the clock — describe your privacy request and our team will guide you through the verification steps.

Email Support Send your data access or deletion request to our support address. Include your registered email and account username so we can locate your record and respond promptly.

Account Settings Some data preferences — like marketing communication opt-outs — can be adjusted directly inside your account settings without contacting support at all.

What Data We Collect and Why

mata56 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register on mata56, we collect the information needed to run your account: your name, contact details, and the payment method you choose — whether that is DANA, OVO, or GoPay. Transaction records are kept to process withdrawals, verify your wallet, and resolve any disputes

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you raise with our support team. We also collect device and session data — browser type, IP address, and login timestamps — to detect unusual access and keep your account secure. We do not sell your personal data to third parties. Data shared with payment processors
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like DANA, OVO, and GoPay is limited to what those rails need to complete your transaction. Retention periods follow applicable local law; when data is no longer needed for its original purpose, we delete or anonymise it. Access to your stored data is restricted to authorised
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mata56 staff and our verified payment and security partners. If you are in Jakarta or Surabaya and access the platform via mobile, your session data is handled the same way as desktop — no separate mobile data policy applies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

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How We Protect and Manage Your Information

Data security on mata56 is not a checkbox — it shapes how we build every part of the account flow. From the moment you log in on your phone to the moment a GoPay withdrawal clears, your data moves through encrypted channels. Here is how each layer works in practice.

Encrypted Connections

All data between your device and mata56 travels over SSL-encrypted connections. This covers login, account updates, and every payment step — whether you are on mobile or desktop.

Cookie Usage

We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.

Data Retention Rules

We keep your account and transaction data only as long as required by applicable local law or to resolve open disputes. Once that period ends, data is deleted or anonymised — not archived indefinitely.

Access Control

Only authorised mata56 staff with a verified business need can access your personal data. Payment partners like DANA, OVO, and GoPay receive only the minimum data required to process your transaction.

Your Privacy Questions Answered

These are the questions we hear most often about how mata56 handles personal data. If your question is not covered here, reach out via live chat and our team will respond directly.

We collect your name, contact details, and the payment method you register — such as DANA, OVO, or GoPay. Device and session data is also collected to secure your account against unauthorised access.

We do not sell your data. We share only the minimum required information with payment processors like DANA, OVO, and GoPay to complete your transactions, and with security partners to protect your account.

Retention periods follow applicable local law. Data tied to your account and payment history is kept as long as legally required or needed to resolve disputes, then deleted or anonymised.

Yes. Send a data access request via live chat or email with your registered account details. We will verify your identity and provide the information within the timeframe required by applicable local law.

Contact our support team through live chat or email and submit a deletion request. We will confirm your identity, check for any legal retention obligations, and process the deletion accordingly.

We use session cookies for login continuity and analytics cookies to improve the platform. You can manage or block cookies through your browser settings; some features may work differently if cookies are disabled.

How mata56 Handles Your Personal Data

Reach Us About Your Privacy Rights

How We Protect and Manage Your Information

Encrypted Connections

Cookie Usage

Data Retention Rules

Access Control

Your Privacy Questions Answered

01 What personal data does mata56 collect when I register?

02 Does mata56 share my data with third parties?

03 How long does mata56 keep my account and transaction data?

04 Can I request a copy of the data mata56 holds about me?

05 How do I ask mata56 to delete my personal data?

06 Does mata56 use cookies, and can I control them?

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