Reference

Pahami Hak dan Kewajiban Anda di mata56

Before you open an account or make a deposit via DANA, OVO, or GoPay, it helps to know exactly what governs your access.

Eligibility by local lawAccount data rightsJurisdiction-dependent accessContact & dispute pathsCookie and retention policy
mata56 Pahami Hak dan Kewajiban Anda di mata56
KEAMANAN DAN DATA ANDA

How We Protect Your Account and Data

Your account data — login credentials, transaction history, and payment details linked to DANA, OVO, or GoPay — is stored with encryption in transit and at rest. We do not sell personal data to third parties. Cookies on mata56 are used for session continuity and fraud detection; you can manage non-essential cookies through your browser settings without affecting your ability to log in. We retain account records for as long as required by applicable regulations, and you may request a copy or deletion of your personal data by contacting support in writing.

Data Handling

Personal and payment data is encrypted end-to-end. We process only what is needed to run your account and comply with applicable regional regulations. No data is sold to advertisers.

Cookie Policy

Session and security cookies are active by default. You can opt out of analytics cookies via browser settings. Opting out does not affect your login, wallet access, or transaction history.

Account Security

OTP verification activates when you log in from a new device or browser. This applies whether you switch from your phone to a desktop or use a different mobile browser mid-session.

Data Requests

To access, correct, or request deletion of your personal data, contact support in writing with your account ID. We aim to respond within the timeframe required by applicable local regulations.

JALUR BANTUAN HUKUM

Reach Us for Account and Legal Queries

If you have a question about your rights, a term you do not understand, or a transaction you want to dispute, our support team handles legal and account queries around the clock. Reach us through the channel that works best on your device — live chat is the fastest path for urgent account matters, while email gives you a written record for formal disputes.

Live Chat Open the chat widget from any page on mata56. Available around the clock for account access issues, term clarifications, and urgent dispute flags.
Email Support Send your query to our support address for a written response. Suitable for formal account disputes, data requests, and legal correspondence requiring a documented trail.
Account Help Centre Browse the self-service section of your account dashboard for term summaries, transaction history, and step-by-step guides to raising a formal dispute or data request.

Your Legal Questions, Answered Directly

These are the questions we hear most often about account rights, data, and legal terms on mata56. If your question is not covered here, live chat or email support can give you a specific answer tied to your account.

Access depends on whether online gaming is permitted under the laws of your specific region. We recommend confirming your local eligibility before opening an account or making a deposit.

The version of the terms in effect at the time of each transaction governs that transaction. Check the terms page after any period of inactivity, as updates take effect from their publication date.

Log in to your account, go to transaction history, and flag the relevant entry. For formal disputes, contact support by email so there is a written record of your claim and our response.

Yes. Send a written request to support with your account ID. We will respond within the timeframe required by applicable local regulations and provide the data in a readable format.

Retention periods follow applicable regional regulations. We keep records for as long as legally required, then delete or anonymise them. You can ask support for the specific period that applies to your account.

We use session cookies for login continuity and security cookies for fraud detection. Analytics cookies are optional and can be disabled in your browser settings without affecting account access or wallet functions.